Product information
Review the available descriptions, images, prices and stock details before ordering.
Store information
Company information, delivery guidance and customer support in one place.
About Charisma Prime Tech
Charisma Prime Tech is a modern online marketplace created to make shopping easier, more convenient, transparent and enjoyable. Our goal is to provide customers with access to useful and quality products through a smooth digital shopping experience.
We connect customers with products they need while making the shopping journey simple, from discovering products and checking product information to placing an order, following delivery progress and reaching after-sales support.
Our marketplace is designed around convenience, customer satisfaction, transparency and reliable service. We aim to help customers understand what they are purchasing, place orders easily and receive clear updates as order information becomes available.
Online shopping requires trust. We are committed to clear product information, straightforward communication, dependable delivery information and customer support when assistance is needed. Across technology, electronics, home, lifestyle and other products listed on the marketplace, our aim is a simple, professional experience.
Customer-first approach
Customers are at the center of our marketplace. We want every visitor to feel informed when browsing and confident when placing an order. We continually aim to improve the website, product presentation, ordering process, delivery experience and customer support.
Our mission
To build a convenient and trustworthy online marketplace where customers can discover products, make informed purchasing decisions and enjoy a smooth shopping experience from beginning to end.
Our commitment
Professional customer service, clear communication, convenient shopping and responsible handling of customer orders guide the way we work.
Delivery Information
Charisma Prime Tech aims to make delivery simple, reliable and transparent. Standard delivery estimates depend on the customer's location, product availability, order confirmation and processing, and other delivery circumstances. Estimates are not guaranteed delivery dates.
Timing and order processing
Where applicable, standard orders are expected to arrive in approximately 3–5 business days after successful confirmation and processing. The available estimate may vary by destination and product. Incomplete delivery details, public holidays, logistics delays, weather, transportation issues, product availability and circumstances outside our reasonable control can affect timing.
Order tracking
Use your order number and the checkout email address or phone number to see the latest status and carrier information recorded by the order system. Shipment or tracking details appear only when they have been provided.
If a delivery arrives damaged
Contact Customer Care as soon as possible with your order information and clear photographs or other evidence of the damage. We will review the report and, when delivery-related damage is confirmed, consider an appropriate resolution such as a replacement, return or other suitable remedy according to the circumstances and applicable return policy. Please keep the product, packaging and delivery materials until the issue has been reviewed.
Order Updates
Order information is updated as the order moves through the steps recorded by the system. Tracking shows the latest available status; future steps are not confirmed until the order record is updated.
The store currently records order statuses including order received, preparing for shipment, shipped, out for delivery and delivered. Carrier and tracking details appear only when available. Payment confirmation is verified separately by the server and is not inferred from the browser redirect.
For privacy, order lookup requires the order number and the email address or phone number used at checkout.
Track an orderWhy Shop With Us
Charisma Prime Tech focuses on making online shopping easier from product discovery through delivery and after-sales support. Customers can browse the available catalogue, search and filter products, review descriptions, prices and availability, and open product details before deciding what to buy.
The ordering experience brings product selection and checkout together, while order tracking and available status updates help customers see what the system currently knows about an order. Delivery estimates depend on location, product availability and other delivery circumstances.
When help is needed, customers can reach Customer Care by email or WhatsApp. For delivery-related damage, customers can share order details and evidence for review. We aim to communicate clearly, provide useful product information and make support easy to find without overstating guarantees or services.
Secure payments
Checkout is handled by Flutterwave; payment is confirmed by server-side verification.
Order tracking
See the latest order and shipment details recorded for your order.
Customer support
Contact the team with product questions or help with an existing order.
Customer Care
If you have questions about a product, order, delivery, payment, a damaged delivery or another shopping concern, Customer Care is available to assist you. Include your order number when asking about an existing order so the team can identify it more efficiently.
Order, payment and delivery questions
For an order-status update, use Track an Order first and include the order number if you contact us. Flutterwave handles payment details on its hosted checkout; do not send card PINs, security codes or full card details by email or WhatsApp.
Damaged deliveries, cancellations and refunds
For a damaged delivery, contact us promptly with the order number and clear photos, and retain the product and packaging while the report is reviewed. Cancellation or refund requests are reviewed by Customer Care according to the order state and applicable policy; contacting us does not itself confirm a refund.
Product Guidance
Use product descriptions, available images and video, brand and model details, stock status, ratings and customer reviews to compare the items currently listed in the catalogue. Product availability and details are drawn from the published store catalog.
Need help choosing? The storefront assistant can answer questions using the products currently loaded from the catalog. It does not have access to private order information.